Shipping Policy – The Easy Store

Last Updated: October 15, 2026

At The Easy Store, we aim to deliver your favourite products safely and conveniently. Please read our shipping policy to understand how we process and deliver your orders.

1. Order Processing Time

Orders are generally processed within 5-7 business days after confirmation.

Processing times may vary during holidays, promotional events, or periods of high order volume. Orders are not normally processed on Sundays or public holidays.

2. Shipping and Delivery Time

We aim to deliver orders within the following estimated timeframes:

• Standard Delivery: 3–7 business days after dispatch.

• Remote Locations: Delivery may take additional time depending on the courier service and destination.

These are estimates, not guaranteed delivery dates. Delays may occur due to courier operations, weather conditions, public holidays, or other circumstances beyond our control.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.

Any free-shipping offers will be subject to the conditions specified on our website or in the relevant promotion.

4. Order Tracking

Where tracking is available, we will share the tracking details through the contact information provided with your order.

You can use the tracking link to check the progress of your shipment. Please allow time for tracking information to update after dispatch.

5. Incorrect Shipping Information

Customers are responsible for providing an accurate shipping address, phone number, and other necessary delivery details.

Please contact us as soon as possible if you notice an error in your shipping information. Address changes may not be possible after an order has been dispatched.

Additional charges or delays may apply if a shipment must be redirected or re-delivered.

6. Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please contact our customer support team with your order number.

We will help you check the shipment status with the relevant delivery partner and assist with the next steps.

7. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us promptly and provide your order number along with clear photographs or other relevant evidence.

We will review the issue and arrange an appropriate resolution in accordance with our Return and Refund Policy and applicable consumer protection laws.

8. Delivery Attempts

Please ensure that someone is available to receive the order at the delivery address, where required.

If delivery fails because the address is incorrect, the recipient is unavailable, or delivery cannot otherwise be completed, the courier may attempt re-delivery or return the package to the sender.

We will assist you in resolving such cases, subject to the courier's procedures and applicable law.

9. Shipping Restrictions

Some products or delivery locations may be subject to shipping restrictions. If we cannot fulfil an order, we will contact the customer and arrange an appropriate resolution, including a refund where applicable.